Desktop Support Engineer

Desktop Support Engineer

VGL, India

Jaipur, India


Vaibhav Global Limited, (VGL) is a well-established vertically integrated company, founded in India 35 years ago. Over the years, 
VGL has built itself to be a vertically integrated retailer with robust supply chain from designing, manufacturing, distributing, and 
retailing in most advanced consumer markets of the world. VGL operates globally with offices in the United States, United 
Kingdom, China, Indonesia, Thailand, and Germany. 
VGL is a publicly listed company on Indian stock exchanges (both BSE and NSE) and has private equity investment from well-known 
PE investors. 
The company has a group turnover of approx. Rs. 2,500 Crore (FY 2020-2021) and employs over 4000 people globally. VGL has its 
head office as well as its main manufacturing facility in Jaipur, India, which employs approx. 3000 people, including contract 
Vaibhav Global Limited is a highly socially responsible company. We pride ourselves for our “Your Purchase Feeds Program” where 
every item sold at our retail units result in a meal for a hungry child. We run this program predominantly in India through Akshay 
Patra with smaller portion in US through ‘No Kid Hungry’ and in UK through ‘Magic Breakfast’. Since the start of this program six 
years ago, we have distributed 54 million meals with current run rate of 54,000 meals daily. We encourage our team members to 
donate at least two hours every month for charitable causes that is tracked through our performance system. 
Vaibhav Global Limited is an environmentally responsible company. Our 100k sq. ft. factory in Jaipur is Leeds certified “Platinum 
level green building”. We generate 100% of our India energy needs from solar panels. We minimize plastic use and recycle most 
of what we use. We are highly conscious of energy efficiencies across our operations. 


A subsidiary of VGL, Shop LC was established in Austin, TX in 2007 and is now broadcasting live to 75-million homes in US as well 
serve customers through website  . Shop LC ships approx. 25,000 products to its U. S. customers every 
day. Shop LC, US employs approx. 550 people in operations such as its warehousing, customer service, merchandising, marketing, 
E Comm, Marketplaces, live studio, and management reside at the U.S. headquarters in Austin, with extended support from the 
Global Headquarters in India. Shop LC sees a huge market potential in U.S. for its value-based products through TV, Web, OTT, 
Marketplaces, and social channels. 
Our value-conscious, interactive Omni channel business model encompasses fine Jewellery, beauty, fashion, home decor, and 
lifestyle products with continued growth in product offerings. Shop LC is vertically integrated, owning 65% of our existing 
manufacturing. We are a Great Place to Work certified company. 


A subsidiary of VGL, TJC was established in London, UK in 2006 and now broadcasts live to 25 million homes in UK as well as serve 
customers through website  . TJC ships approx. 12000 products to its UK customers every day. TJC employs 
approx. 220 people in London in various divisions like LC with extended teams in India. 


SHOPLC Germany was launched 2021 in Dusseldorf, Germany. We are very excited with this new market and see tremendous 
growth potential in Germany and entire Europe. SHOPLC Germany serve customers through website . 

Our Purpose: 

Delivering joy. 

Our Vision:

Be the Value Leader in Electronic Retailing of Jewellery and Lifestyle Products. 

Our Mission: 

To deliver one million meals per day to children in need by 'FY31' through our one for one meal program: your purchase feeds... 

Our Core Values:

1. Teamwork 
2. Honesty 
3. Commitment 
4. Passion 
5. Positive attitude 

Role Intro:

 We are looking for an experienced Desktop Support Engineer to join our dedicated IT Team. 

Roles and Responsibilities: 

 Administers systems and servers related to LAN and WAN (e.g. security, e-mail system, IP addressing, DNS, DHCP, 
filtering, proxies, backups, etc.) for the purpose of optimizing throughput, securing data, overseeing backup and recovery, 
and ensuring availability of services to authorized users.
 Experience of maintaining Hosting and domains
 Administering Cloud server.
 Ensured stability and security of the network by regularly
 Monitoring systems, troubleshooting potential problems and cascading software issues to vendors for immediate 
 Installed and configured all VPN solutions for wireless devices, laptops, desktops, and networked printers.
 Installed, maintained, supported, and updated all Microsoft Windows /Linux


 Computer hardware and networking certified  MCSE Certified  RHCA / AZUR /AWS Certified  3-5 years of proven experience in infra-related query\issues and technical knowledge of a company's products and 
services (Should be knowledge in DNS\DHCP\Domain Server etc.)  Extensive experience working with different operating systems including Windows and Mac OS 

 The Perks:

 The Great responsibility.  A fun-life balance.  Culture of openness and flexibility allows employees to keep growing and gravitating to roles that fit their talents and 
passions.”  Attractive financial package for top talent. 

Work Location:


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Job Overview

  • Compensation

    ₹ 400000 P/A
  • Level

  • Location

    Jaipur, India
  • Experience

    2 Years
  • Qualification