L1 NOC Technical Support Executive

L1 NOC Technical Support Executive

VGL India

Jaipur, India

krishan.acharya@vaibhavglobal.com

Who we are

Vaibhav Global Limited (VGL), incorporated in 1989 is a professionally managed Electronic Retailer of Jewelry and Lifestyle Products with operations in seven countries. VGL is a publicly listed company on Indian stock exchanges (both BSE and NSE) and has private equity investment from well-known PE investors. The company has a group turnover of approx. Rs. 2,500 Crore (FY 2020-2021) and employs over 4000 people globally. VGL has its head office as well as its main manufacturing facility in Jaipur, India, which employs approx. 3000 people, including contract workers. The company owns TV shopping channels and robust ECom businesses in UK (www.tjc.co.uk) and USA (www.shoplc.com). Both retail units broadcast 24/7 live programming to over 100 Million homes through cable, satellite and telcos. They are also streaming via Web and smart TV’s. Recently we have launched our shopping channel in Germany as well. VGL also has sourcing offices in China, Hong-Kong, Thailand and Indonesia.To know more go to www.vaibhavglobal.comVaibhav is a highly socially responsible company. We pride ourselves for our “Your Purchase Feeds Program (Earlier Know as “One for One meal program”)” where every item sold at our retail units result in a meal for a hungry child. We run this program predominantly in India through Akshay Patra with smaller portion in US through ‘No Kid Hungry’ and in UK through ‘Magic Breakfast’. Since the start of this program six years ago, we have distributed 54 Million meals with current run rate of 54,000 meals daily. We encourage our team members to donate at least two hours everymonth for charitable causes that is tracked through our performance system.Vaibhav is an environmentally responsible company. Our 100k sq. ft factory in Jaipur is Leeds certified Platinum level green building. We generate 100% of our India energy needs from solar panels. We minimize plastic use and recycle most of what we use. We are highly conscious of energy efficiencies across our operations.

Our Purpose
Delivering joy.

Our Vision
Be the Value Leader in Electronic Retailing of Jewelry and Life Style Products.

Our Mission
To deliver one million meals per day to children in need by 'FY31' through our one for one meal program: your purchase feeds...

Our Core Values
⦁ Teamwork   ⦁ Honesty   ⦁ Commitment   ⦁ Passion  ⦁ Positive Attitude

Role Intro- L1 NOC Technical Support- Executive

We are looking for an experienced and result-driven L1 NOC Technical Support- Executive to join our dedicated Corporate IT NOC team!

Your Key Responsibilities

⦁ Candidate should have good understanding of Windows operating system and their features.
⦁ Candidate should have a good hand on Windows Server installation on both physical and virtual environment.

⦁ Candidate should have a good knowledge on performance monitoring of a Windows OS: I/O,
compilation time, performance issues due to 3rd party software’s, running Performance monitoring and network monitoring tools, CPU and memory scaling.
⦁ Candidate should have ability to create/write technical and operational management documentation (system design, and engineering documents, operational run books).

⦁ Basic knowledge on virtualization technology like vSphere, Hyper-V
⦁ Basic understanding of Linux OS / knowledge on Web technologies / MYSQL or any databaseskills will be an added advantage.
⦁ Working knowledge of IIS and Web technologies / MSSQL will be an added advantage.
⦁ Good understanding on manage and maintain monitoring systems.
⦁ Fault handling and escalation (identifying and responding to faults on systems and networks,handling escalation through to resolution)
⦁ Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphingfor colocation, leased lines, customer backup and other customer network services).
⦁ Server builds and installs, application upgrades, network equipment build and installation.
⦁ Development of knowledge and skills in network and system administration.
⦁ Tier 3 Support for co-location, customer backup network and ISP services.
⦁ Participate in a 24x7 call-out Rota if required.

Qualifications, Experience and Skills:

⦁ Candidates preferred with B. Tech Computer Science & Engineering.
⦁ Good communicator with a natural aptitude for dealing with people.
⦁ Good network diagnostic skills.
⦁ Basic O365 knowledge.
⦁ Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
⦁ Strong analytical skills and able to collate and interpret data from various sources.
⦁ Ability to assess and prioritize faults and respond or escalate accordingly.
⦁ Good technical understanding of Windows Servers, installation, troubleshooting, patch management.
⦁ Good understanding of Windows Infrastructure technologies (e.g. AD, GPO, CIFS, NFS, DFS) within the enterprise and             experience in supporting Product development on Windows Platformis a plus.           
⦁ Experience on virtualization is desirable i.e. VMWARE / Hyper V

Work Location: India

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Job Overview

  • Compensation

    ₹ 400000 P/A
  • Level

    2
  • Location

    Jaipur, India
  • Experience

    2 Years
  • Qualification

    B.Tech, BE, MCA